Quality Truckstyling Parts

Customer service

Customer service

Contact us

Orders, Payment & Shipping information

  • What is the status of my order?

    If you have placed an order, you will have received a Track&Trace code via e-mail. With this code you can see the status of the delivery. Didn't receive a T&T code? Feel free to call our customer service, they can give you more information.

  • Can I also place an order by e-mail or telephone?

    If you can't manage to order via the website yourself, you can always email us at [email protected] or call us about placing your order.

    We will be happy to help you. After discussing your order, you will receive an order confirmation from us by e-mail, which will contain a payment link and through this link you can easily pay for your order. You will then receive confirmation of payment. We are available Monday to Friday from 8.45 a.m. to 4.45 p.m. on +31 (0)348 20 0002.

  • Will I receive an order confirmation?

    Yes, you will receive an order confirmation immediately after placing your order. This contains an overview of the items and their quantity including the order number, your address details and prices.

  • When are the parcels dispatched?

    Small parcels are dispatched on Mondays, Wednesdays and Fridays. Large parcels, which include sun visors, splitters and rear bumpers, are dispatched on Tuesdays and Thursdays.

  • What is the shipping time to my country?

    The shipping time varies by country. You can see the estimated delivery time during checkout, depending on your shipping address.

  • How can I pay for my order?

    We offer several payment methods*

      • iDeal (only in the Netherlands)
      • Paypal (surcharge)
      • Klarna post-pay (surcharge)
      • Mastercard
      • Visa
      • Bank transfer 
      • Bancontact
      • KBC
      • Sofort Banking
      • Belfius
      • Cartes Bancaires
      • EPS
      • American Express
      • Giro Pay
      • Maestro
      • Paysafecard

    *Only when using iDeal and bank transfer we do not charge a surcharge.

  • What if my payment is not successful?

    If your payment is not successful, the order will not be processed. Only paid orders will be processed.

    Have you placed an order but not sure if the payment was successful? Do not hesitate to contact us and we will see what we can do for you.

  • Which parties do we ship with?

    We ship with the following parties:

      • DHL - Parcel Connect - FY - Europlus
      • DPD
      • XXL (only for large parcels)*
      • TNT

    For a detailed overview of which carrier delivers to your country, click here

Returns, Exchanges & Warranty

  • What is the return or exchange policy?

    You can return or exchange unused and undamaged items within 30 days of receipt. Please read our full return and exchange policy on our website for more details.

  • What should I do if my parcel is damaged?

    If you receive a package with visible damage from the carrier, ask the driver to make a note of the condition of your package.

    If the product or package is delivered to you damaged, please notify us within 5 days of receiving the shipment at [email protected]. We cannot guarantee compensation if you contact us after 5 days as we can no longer hold the carrier liable. 

    If you receive a damaged parcel, please send us the following information:

    1. Order number and delivery date
    2. Pictures of the shipping box + label
    3. Photos of the products
    4. Any further relevant information
  • Can I return or exchange a personalised/customised item?

    Personalised or customised items unfortunately cannot be returned or exchanged unless there is a manufacturing defect. This also applies to sprayed items.

  • Do I have to pay shipping costs when I send a return?

    The shipping costs for a return are to be paid by the customer, unless the item is faulty or wrongly delivered.

  • Do I have to pay shipping costs if I send a return?

    Shipping costs for a return are the customer's responsibility, unless the item is defective or incorrectly delivered.

  • Can I exchange the product for another size/colour/model?

    Yes, you can exchange a product for another size, colour or model, provided the item is unused and undamaged. Please contact our customer service team for assistance with the exchange process.

  • How do I know if I have a warranty on my product?

    For warranty questions, please check this page, or send an email to [email protected].

Collection

  • Can I pick up orders?

    Yes you certainly can, you can choose pick-up at Go-In-Style in Lopik in the shipping options at checkout. This is always free of charge. Our customer service will contact you as soon as your parcel is ready. You can pick up your order at our warehouse "De Smederij", located at Lopikerweg Oost 53D, 3411 JC in Lopik.

Opening hours

  • What are the customer service opening hours?

    Our customer service is open Monday to Friday from 8.45 to 16.45. You can reach us on +31 (0)348 20 0002.

  • What are the Saturday opening hours?

    On Saturdays, the warehouse is open from 9.00 to 11.30.

Millionaires Emblem

  • How can I apply for the Millionaires Emblem?

    You can send an e-mail to [email protected] with your address details, photos of the mileage and of your car. We aim to send you an emblem as soon as possible, but sometimes it may take a little longer. Thank you for your patience!

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